Read our reviews of Freshsales (opens in new tab), Freshdesk (opens in new tab), Freshmarketer (opens in new tab), and Freshservice (opens in new tab). Lead generation is limited, but Freshworks can pull leads from webforms: this is valuable if you have substantial website traffic.
Although advanced features like custom fields aren’t available, small teams can still benefit from the in-built phone, plus the call and email logging function. Managing contacts and deals is intuitive, as the software prompts you to import new data and update deals. For example, you can set tasks and reminders linked to a deal, but can’t trigger them to happen when the deal status changes. The ability to add unlimited users is a rare feature but with no workflow automation, a growing team would perform increasing manual work. The core CRM functionality includes contact management, call and email logging, deal status, and customer-facing chat functionality. Finally, Agile CRM includes customizable data fields, one workflow automation, and bulk email marketing.įreshsales packs a competitive feature set in its free plan, the highlights being in-built calls, unlimited users, and a generous support package. Insightly (opens in new tab) has advanced project management tools, including post-deal tracking, as well as customized reporting and bulk email marketing. Hubspot CRM is another top pick, with contact storage of up to 1 million records, custom data fields, Kanban deal management, website marketing, and up to 2,000 bulk emails a month. Zoho CRM (opens in new tab) features workflow automation, and can work with Zoho Campaigns to send up to 12,000 bulk emails a month.
The five best free CRM products listed in this guide offer an attractive set of features that most non-enterprise businesses on a budget can work with effectively.įreshworks CRM (opens in new tab) features basic contact and deal management functionality, but remains competitive with in-built calling, webform lead generation, and allowing unlimited users. Why you can trust TechRadar We spend hours testing every product or service we review, so you can be sure you’re buying the best.
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